Privacy Policy

Company Number: 16978673​

Last Updated: January 2026

At Rethink Repayment, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you support our campaign as well as your rights in compliance with the General Data Protection Regulation (GDPR).

1. Who We Are

‘Rethink Repayment’, a registered company with company number 16978673, is the data controller for the information you provide.

2. Data We Collect

When you sign up to support our campaign on our website, we collect the following personal data:

  • Any questions or feedback that you leave (including phone number or email address) if you contact us.
  • Your name, email address, phone number (optional), postcode (optional) and subscription preferences if you support our campaign and sign up for our email alerts or SMS notifications. This is to help inform how we campaign.  
  • Information on how you use our website, using cookies, page tagging techniques, and Google Analytics.

3. Why We Collect This Data

We process your data for the following reasons:

  • To improve your experience on our website.
  • Providing services that you request.
  • Sending relevant updates, including any information on our campaign if you have opted in.
  • Analysing how our site is used.

4. How We Store and Share Your Data

  • We store and process your data securely, ensuring it is handled in compliance with GDPR. Your data may be transferred outside the European Economic Area (EEA), but we ensure appropriate safeguards are in place.
  • Your data is not sold to third parties. It is processed using the following secure services:
    • Wix.com: Our website host. Your data is initially collected via Wix Forms and stored on Wix’s secure servers. You can view Wix’s Privacy Policy here.
      • Wix provides us with the online platform that allows us to provide our webpage and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They stores your data on secure servers behind a firewall. ​
      • In some instances, Wix may store data on servers in the United States. In those instances, Wix ensure that adequate protection will be provided during this transfer through their Data Processing Addendum.
  • Most of the personal information we process is provided to us directly. We also receive personal information indirectly, from the following sources in the following scenarios:
  • From WhatsApp groups offering support and volunteering
  • Subscriptions to services
  • Using tools on our website where you enter your details such as writing a letter to your MP
  • Filling out surveys using tools such as Tally.so

5. Cookies

We use cookies to make our website work properly, improve your experience, and understand how people use our site.

Cookies we use
Essential cookies‍

These are needed for the website to function and cannot be switched off.

  • Wix CMS – runs the website and keeps it secure
  • Usercentrics for Wix – remembers your cookie choices
Functional cookies‍

These help certain features work properly.

  • Google Maps – shows maps on our website
  • Wix Events – supports event listings and registrations
Analytics and campaign cookies‍

These help us understand how visitors use our site so we can improve our campaigns.

  • Google Tag Services – helps measure website use and performance
Managing cookies
  • You can choose which cookies to accept using our cookie banner. You can also change your settings at any time.
  • You can control cookies through your browser settings, but some parts of the website may not work properly if you disable them.

6. Data Retention

We will store your personal data only as long as necessary for the purposes for which it was collected or as required by law. Once your data is no longer needed, it will be securely deleted or anonymised.

7. Your Rights

Under the GDPR, you have the following rights:

  • Information about how your personal data is processed.
  • Right to Access: You can ask for a copy of the data we hold about you.
  • Right to Rectification: you can ask us to correct inaccurate information.
  • Right to Erasure: You can ask us to delete your data at any time.
  • Right to Withdraw Consent: You can "unsubscribe" from campaign emails at any time using the link at the bottom of our emails.

8. How to complain

If you have concerns about how we use your data, please contact us at info@rethinkrepayment.com

You can also complain to the ICO if you are unhappy with how we have used your data: https://ico.org.uk

9. Contact information

If you have any questions about how we use this data or this policy, please contact us at email: info@rethinkrepayment.com

10. Policy changes

We may update this policy from time to time. The latest version will always be available on our website.